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NO REFUNDS, CANCELLATIONS, RETURNS
Because every memorial we design is custom, and the investment into the stone, once a custom drawing has been approved by our customer for their project and order placed, it cannot be cancelled, or a refund issued, or credit provided towards any future purchases. All sales are final.
Items that are damaged during transit or installation by Katzman or one of their approved vendors/contractors, may be replaced or repaired free of charge by Katzman after inspection. We require that you notify us of any damage (scratches, chips or related) within 24 hours of delivery and or installation. Please email legible photos of the alleged damage to your Account Manager at the same time. A Katzman Monument representative will speak to you and visually inspect the concern (in person or photo). If the alleged damage has not been reported to Katzman after any new delivery or any new installation within 14 business days, it will be presumed there was no damage to the memorial. Any requested repairs or replacement of the stone will be subject to standard repair or replacement fees.
Prior to placing an order for a customized engraved memorial, all orders must have a signed/dated drawing (proof) attached and approved by each customer. We ask that you closely review your drawing thoroughly for accuracy before sending back to Katzman. As a customer you are fully responsible for any text or content you submit as well as any final proofing. Katzman does not proof or prescreen any content prior to engraving. We are not responsible for any misspelled or mis-designed submissions.
Engraving errors, such as lettering (names and dates/numbers), color selection of stone, font style or size of letters, engraved designs and/or placement of design on stone does not qualify for any refund or return. Laser engraving or etching, sandblasting, applying hillite paint to stone, or carving and lettering services performed, also do not constitute a return, refund or cancellation.
We reserve the right to reject orders and submissions that do not meet Katzman policies or requirements. No profane, offensive, libelous, infringing or objectionable words, phrases or content will be engraved regardless of type of memorial. Any design and fabrication depicting the text or content given by our customer does not suggest that we approve of that text or any of its content.
Katzman Monument assesses a drawing fee to create custom drawings. A drawing is necessary prior to starting fabrication of any memorial.
In the event a drawing was requested by a customer and the drawing was created yet the customer choses to not move forward with Katzman Monument, any down payment made will be promptly refunded less a fee of $89.00 for the drawing.